Skip to content
VoIPThug — homeBring the floor

Cold open

Rain on the glass. Two teams already in connect. You walk in and nobody stops for a tour. I operate the SIP edge those phones register against and the campaign engine, the whisper, the barge, the recordings, the ledger on top of it. When a route goes soft at 02:00 you talk to the people with their hands on the switch, not an account manager reading a script about their upstream.

  • Ten to a hundred agent lines. Registration state you can see, not a guess from the agent.
  • Local two-way numbers. The callback has a desk to land on.
  • Silent Listen, Whisper, Barge. Hand a live call to a closer without a redial.
  • We buy termination like every operator. We do not hide behind the people we buy it from.
Bring the floor

The stack

Most contact-centre voice is three companies deep before anyone answers you. A brand sells the portal. Someone else runs the switch. Someone else again owns the routes. The hard question always comes back as a ticket about their fucking provider.

  • Voice, Numbers & Dialer

    The list tells you the mode. The DID is inventory. Stop treating both like config fields.

    • 'His phone is down' is a registration state you can see, and a DID that belongs to that seat.
    • Madrid has to see Madrid. Rest the DID that worked a double. Warm a new block before you dump Monday on it.
    • Progressive on the booked list. Power on the cold one. Change it at 18:40 without buying another product.
    • Keep VICIdial if the crew already knows it. Register it against the edge. TLS and SRTP on the Windows build if they do not.

  • Control Room

    The deal is dying in a seat you can see. Whisper first. Take the wheel if you have to.

    • Wallboard: who is in connect, who is in wrap, who never logged
    • Silent Listen. Neither side hears you.
    • Whisper into the agent's ear. Barge. Take the call.
    • Hand it to the closer. The record follows. Nobody redials.

  • Call Intelligence

    Six weeks later someone wants the eleven seconds. A folder of wavs is a prayer.

    • Waveform with the transcript locked to it
    • Search the words that were actually said. Ask-a-Call cites a timestamp.
    • Rubrics you edit. Required disclosures. Phrases you banned.
    • Talk ratio, dead air, outcomes. A person confirms anything that hits a record.

  • Portal & API

    Your balance, your SIP passwords, your keys. I am not emailing any of that around.

    • See the balance, the spend, the tape and the invoice without opening a ticket.
    • Crypto in. Credit after the provider or the chain confirms. Pending means pending.
    • Issue a key. Kill it the day someone walks. Click the lead. Be in a conversation.
    • Your endpoint will have a bad afternoon. The queue keeps the dispositions anyway.

The briefing

Most contact-centre voice is three companies deep before anyone answers you. A brand sells the portal. Someone else runs the switch. Someone else again owns the routes. The hard question always comes back as a ticket about their fucking provider.

Your phones register against hostnames I publish. The campaign engine, the whisper, the barge, the tape and the ledger sit on the same operator. When a carrier starts returning garbage mid-shift, the person on Telegram can change the hop. That is the job. A reseller cannot do that job because they are waiting on the same ticket you are.

I do not own every fibre, every cage, every upstream on earth. Nobody does. Anyone telling you otherwise is selling. What I own is the edge, the control plane, the number logic, the call records, and the next hop when something upstream goes soft.

The pipes

The map and the counts on this page come out of the edge inventory at build time. I do not type a number into this sentence. When we stand an edge up or pull one down, this page moves because the data moved.

  • 23 SIP edge nodes
  • 19 cities
  • 16 countries

Europe — 17 nodes

  • Amsterdam
  • Falkenstein
  • Frankfurt
  • Istanbul
  • London
  • Madrid
  • Milan
  • Moscow
  • Paris
  • Tallinn
  • Vienna
  • Warsaw
  • Zürich

North America — 4 nodes

  • Los Angeles
  • Montréal
  • New York City
  • Washington, D.C. / Northern Virginia

Asia-Pacific — 2 nodes

  • Singapore
  • Sydney

The door

Floors stall because someone wants a company pack, three references and a call next Thursday. That dance is gone. What is not gone is the paperwork a country or a carrier still wants for a number.

  • No KYC to open the account.

    Opening the account is not the rest of the job. Activation, local-number orders, regulated destinations, and abuse-prevention checks can still require information or documents where the law, the carrier, or the destination country demands it. We tell you which of those apply to your build before you fund anything.

  • Top the balance in crypto.

    Credit lands after the provider or the chain confirms the payment. The portal shows the transfer sitting in each state until it clears. No invoice chase. No thirty-day terms. No bank deciding it does not like your sector.

  • An eligible standard setup can be live in about fifteen minutes.

    That is the usual path on destinations we already serve: account, crypto credit after confirmation, lines, softphone or your own PBX, a route out. It is not a promise for every build. Regulated destinations, certain local-number types, ported numbers, and odd routing take the time they take. We tell you which one you are before you start counting.

Campaign engine

The dialler is part of the platform, not an integration you maintain. Which mode a campaign runs in is a setting you change in the afternoon — not a different product, and not a different vendor.

Which of these is lawful for your list, your sector and your destination is your legal position, not a setting we can make correct for you. We will tell you what the destination requires; the consent behind the list is yours.

Mode

ProgressiveOne attempt per free agent, placed when an agent is actually available. — Expensive leads and deliberate conversations where nothing should be abandoned.

Mode

PowerSeveral attempts per free agent; the first live answer reaches the floor. — Long lists where idle time is the main cost, tuned to your abandoned-call limits.

Mode

Press-1An approved message asks the recipient to opt in before an agent is connected. — Campaigns where this flow is permitted and pre-screening interest is worthwhile.

Mode

IVRA voice menu routes the call before it reaches a person. — Inbound or blended flows that need queues, choices and departmental routing.

Mode

BroadcastDelivers an approved voice message without occupying an agent. — Lawful service messages, reminders and confirmations — not unsolicited campaigns.
Voice, numbers & dialler

Before you burn it

A tagged number does not send a memo. Connect sags. The floor blames the list. You rewrite the script. Two weeks later the DID had a spam label and you paid people to talk to voicemail. The checker is free, needs no account, and it will tell you when it cannot see a damn thing.

Open the Spam Checker

Territory

A Forex desk and a roofing crew do not share a script. They share a local number that actually rings back, a mode that matches the list, a supervisor who can get on the audio, and a recording you can find when a bank or a lawyer asks. Pick the block of the city you work.

All industries

Questions

Are you a reseller with a darker website?
No. We operate our own SIP edge and we build the product stack on it: portal, dialer, supervisor audio, recordings, intelligence, billing, API. We buy upstream interconnection the way every operator does. We pick those carriers, we watch them, we move traffic off them. We do not hand you their excuses.
How many seats is this for?
Ten to a hundred is where the stack is happiest, including blended floors that take inbound on the same numbers they dial out. Smaller teams work. Much larger is a conversation about routing and capacity, not a checkout page.
Do I verify my identity to open an account?
Not to register. Activation, local-number orders, regulated destinations and abuse-prevention checks can still require information or documents where law, carrier or country rules demand it. We tell you which of those apply to your build before you fund anything.
Can I keep VICIdial, Asterisk, FreePBX, 3CX, Genesys or Five9?
Yes. Register your own PBX or dialler against the edge and take the lines, the numbers and the routing. Or run our campaign engine and drive your CRM through the API: click-to-call, presence, call, cost, recording, signed webhooks.
How do I pay?
Crypto top-up. Credit after the provider or the chain confirms the payment. The portal shows spend, calls, rates and invoices against that balance so the surprise arrives before the traffic, not after it.

Get in

Give it lines that register, numbers that take the callback, a mode that matches the list, and a boss who can take a live call. Tell me seats, markets and how you actually dial. I will tell you the build, including the parts that want documents.

Bring the floor